Frequently Asked Questions

Will I receive my print in the mail?

No, currently all our designs are digital files and instant downloads- meaning no physical item is shipped to you.

How do I download the files?

If it is an Instant download- you will receive a download link in your email. If it is a custom order, we will send your final files through email.

How long is the processing?

Our current turnaround time is 3-4 business days except for rush orders (same business day except weekends).

When will I receive my proofs?

You will receive a snap shot proof on your email within 3-4 business days after you purchase/payment has been processed.

If the design I wanted is not exactly what you have, can I request changes?

It depends if we will be able to accommodate it. Kindly contact us first.

Can I request full custom designs/changes on the designs?

Currently, we do not accept custom designs.

I did not receive any email for my downloads?

Most emails have filter systems, kindly check your spam/junk mail. If you still did not receive the file download, please don’t hesitate to contact us. We are here to serve you.

Do you offer rush service?

Yes we do, there is a minimal rush fee for all rush orders depending on the design and complexity of your order.

Do you process orders on the weekends?

No, we only process orders Monday-Friday except for rush orders.

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